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First, check your Spam or Junk folder. Confirmation emails can sometimes be filtered there.

Also verify that the email address entered during ordering or registration was correct.

If you still cannot locate your confirmation, contact us at info@rcentertainments.com .

In-stock, non-preorder merchandise shipped within the United States may be sent using USPS, UPS or FedEx.

Typical USPS delivery is approximately 3–10 business days. FedEx delivery times depend on the service selected.

APO addresses have an average transit time of approximately 10–21 days.

Orders received over weekends or holidays are processed the following business day.

If an item cannot be shipped within 30 days, you will be notified and provided the option to cancel the order.

Domestic orders may be shipped using USPS, UPS or FedEx.

FedEx and UPS cannot ship to a P.O. Box. A package may be considered undeliverable if the carrier cannot complete delivery to the address provided.

If you have not received your delivery, contact us within 60 days of purchase.

International delivery generally takes approximately 2–4 weeks, but please allow up to 6 weeks.

International customers are responsible for applicable import taxes, tariffs, duties and other charges imposed by customs or government authorities.

If applicable duties or taxes are refused and the package is returned, a $5.00 return fee may apply.

Shipping, handling and applicable gift-wrap charges are not refundable.

Royal Collections Entertainment is not obligated to reship an international order for non-receipt unless a trackable shipping method was selected.

Select merchandise may occasionally be offered for pre-order.

The anticipated release or shipping date will be displayed with the product. Pre-order release dates are subject to change.

Contact Customer Service if a pre-order has not been received within the applicable timeframe.

The current Royal Collections Entertainment store policy lists:

• PayPal
• MasterCard
• Visa

The existing store policy does not accept cash, CODs, layaway, personal checks, money orders or phone orders.

Royal Collections Entertainment's existing store policy states that encryption technology is used to protect payment and password information.

Transactions are listed as: ROYALCOLLECTIONSENT.

Use the password-reset option on the account login page.

If you continue to experience problems, contact Customer Service at info@rcentertainments.com .

Contact Customer Service immediately if you notice an error with your order.

If the order has not yet been processed, we may be able to make a correction.

Once an order has shipped, the shipped portion of the order cannot be changed.

Shipping costs are based on the weight of the merchandise ordered.

Specialty merchandise may require additional shipping and handling.

Posters may be shipped separately in a poster tube, so portions of an order may arrive on different days.

Damaged, defective or incorrectly shipped merchandise should be reported to Customer Service and returned within 30 days of receipt.

Eligible merchandise may be replaced or refunded without additional charge after the return is received.

If merchandise was ordered incorrectly or you are otherwise dissatisfied with the purchase, original shipping and handling charges are not refundable.

The customer is responsible for applicable return shipping costs and a $5.00 restocking fee applies under the existing store policy.

Returns and exchanges are not accepted after 30 days from receipt.

Contact Customer Service at info@rcentertainments.com regarding your return.

Include:

• Order confirmation number
• First and last name
• Mailing address
• Phone number
• Item being returned and reason for return
• How you would like the return or exchange handled

We recommend using a trackable or insured shipping method.

Once your return is received, please allow approximately 3–4 weeks for processing.

Under the existing store policy, the following are generally non-returnable:

• Underwear or bathing suits
• Apparel showing obvious signs of use
• Opened physical media, including CDs, DVDs or vinyl
• Downloadable media
• Merchandise not in its original condition for reasons not caused by an error by Royal Collections Entertainment

Royal Collections Entertainment is not responsible for an order that is not received because the shipping address supplied during checkout was inaccurate or incomplete.

The existing policy provides an exception when the package is classified as undeliverable and returned to Royal Collections Entertainment.

Enter your promotional or discount code during checkout.

Only one promotional code per order may be used. Discounts cannot be combined.