PRIVACY POLICY

1. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect information such as:

• First and last name;
• Email address;
• Mobile telephone number;
• Messages, requests, and other information you send to us;
• Marketing preferences and consent records;
• Information submitted to obtain access to exclusive music, releases, promotions, or other content;
• Shipping and billing information if merchandise, products, or paid services are offered; and
• Order and transaction-related information when applicable.

Payment information, when payment functionality is offered, may be processed by third-party payment providers. We do not necessarily receive or store your complete payment-card information.

Information Collected Automatically

When you use our website, we and service providers supporting the website may automatically receive certain technical information, such as your IP address, browser or device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, dates and times of visits, and other website usage information.

2. How We Use Information

We may use information to:

• Operate, maintain, secure, and improve our website and Services;
• Provide access to exclusive music, releases, content, or promotions;
• Recognize or assist returning users where our access system supports that functionality;
• Respond to questions, requests, and customer-support inquiries;
• Send administrative or service-related communications;
• Send email marketing when you have subscribed or where otherwise permitted by law;
• Send SMS/text marketing when you have separately consented to receive it;
• Process and fulfill purchases when commerce functionality is available;
• Understand website performance and how our Services are used;
• Detect, investigate, and prevent fraud, abuse, security incidents, or other harmful activity; and
• Comply with applicable legal obligations and protect our rights.

3. Exclusive Music & Content Access

We may offer early, exclusive, or gated access to music and other content. To provide such access, we may request information such as your name, email address, and telephone number.

We may use this information to administer access, identify returning participants where supported, and communicate information related to the content or access you requested.

Providing a telephone number for an access-related purpose does not, by itself, constitute consent to receive promotional SMS/text messages. Marketing consent is handled separately where required.

4. Email Communications

If you subscribe to our email marketing, we may send information about Royal Collections Entertainment, Edwin Xaiver, music releases, events, merchandise, promotions, services, and related news.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

Unsubscribing from marketing does not necessarily prevent us from sending non-promotional communications that are necessary to provide a service you requested.

6. Klaviyo and Marketing Services

We use Klaviyo to support certain email and SMS marketing activities. Information provided when you subscribe or interact with our marketing communications may be processed through Klaviyo on our behalf.

This may include your name, email address, telephone number, subscription status, consent information, and engagement information.

We use such information to manage subscriptions, maintain consent and opt-out records, deliver communications, and understand engagement with those communications.

7. Cookies and Similar Technologies

Our website and the technologies that support it may use cookies and similar technologies necessary for website functionality, security, preferences, and other operational purposes.

Additional technologies may be used for analytics or marketing if implemented and permitted by applicable law.

Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

8. How We Disclose Information

We may disclose information in limited circumstances, including:

• Service providers: vendors that perform services on our behalf, such as website hosting, communications, marketing technology, order fulfillment, payment processing, security, and customer support.
• Legal and safety purposes: when reasonably necessary to comply with law, legal process, or governmental requests, or to protect rights, safety, property, and the integrity of our Services.
• Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
• At your direction: when you ask us or authorize us to disclose information.

Nothing in this section changes the protections for mobile information and SMS consent described in the SMS/Text Messaging Privacy section.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining subscription and consent records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You provide information through the Internet at your own risk.

11. Your Choices and Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include the right to request access, correction, deletion, or information about how your personal information is used or disclosed.

You may also withdraw certain consents where applicable.

Email marketing preferences can be changed through the unsubscribe mechanism in our emails, and SMS marketing can be stopped by following the opt-out instructions provided in our messages.

To submit a privacy-related request, contact us using the information below. We may need to verify your request before acting on it.

12. California Privacy

California residents may have additional privacy rights under applicable California law.

Depending on the law applicable to a particular request, these rights may include requesting information about personal information we collect, requesting correction or deletion, and exercising other rights provided by law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

13. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 in a manner prohibited by applicable law, we will take reasonable steps to delete it.

14. External Links

Our website may contain links to third-party websites, streaming platforms, social networks, stores, or other services.

Their privacy practices are governed by their own policies. Royal Collections Entertainment is not responsible for the privacy practices of third-party websites or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

If we make material changes, we may provide additional notice when appropriate or required by law.

16. Contact Royal Collections Entertainment

Questions about this Privacy Policy or privacy-related requests may be directed to:

Royal Collections Entertainment
325 27th Street, Unit 740
Oakland, CA 94612
United States

Email: info@rcentertainments.com